REFUND POLICY

Last Updated: [12/09/2025]

At Albadon Co, we strive for customer satisfaction. This policy outlines our refund procedures as follows:

1. VIRTUAL CURRENCY PURCHASES
– Refunds available within 14 days of purchase
– Only for unused virtual currency
– Contact us at [Albadonco@gmail.com] with your receipt
– Refunds processed within 5-10 business days (but may be sooner)

2. IN-GAME ITEMS
– Once used or consumed, virtual items are non-refundable. This includes:
– Opened crates or loot boxes
– Unlocked content or features- Exceptions may be made in situations of game error with reasonable proof of game error and non bug abuse (may require time to look into)

3. REFUND EXCEPTIONS
We may deny refunds if:
– Account has been banned for violations
– Fraudulent activity is detected
– Excessive refund requests (abuse)
– More than 14 days have passed

4. HOW TO REQUEST A REFUND
Email us at [Albadonco@gmail.com] with:
– Your username
– Transaction ID or receipt
– Reason for refund request
– Date of purchase

5. CHARGEBACKS
Initiating a chargeback may result in:
– Immediate account suspension
– Loss of purchased items
– Permanent ban for fraudulent chargebacks

6. TECHNICAL ISSUES
If you experience technical problems preventing gameplay:
– Contact support first
– We will attempt to resolve the issue
– Refunds granted if issue caused purchased items to be affected

7. PROCESSING TIME
Approved refunds are processed within:
– 5-10 business days to original payment method
– You will receive email confirmation

8. CONTACT
Refund questions? Email: [Albadonco@gmail.com] This policy is part of our Terms of Service.